Home Delivery

 

We're ready to deliver to your doorstep!  We will bring our farm fresh milk and other dairy products straight to your home each week.  If you won't be home, you can just put out a cooler.

 

To browse the products currently available for home delivery, check out our Online Ordering page.

 

We also offer seasonal delivery products including our delicious Egg Nog and Milburn Orchards' Apple Cider.

 

The delivery fee is $3.00 for home delivery, with a minimum order of $5.00.

 

The following is our current delivery schedule.  If you do not see your town listed, please contact Tracy at 410-658-2614/855-284-2700 or tracy@kilbycream.com. Office hours are 9:00am-3:30pm, Monday through Friday.

 

Monday

MD - Charlestown, Colora, Conowingo, parts of Elkton, North East, Perryville, Port Deposit, Rising Sun

Tuesday

Pennsylvania -Avondale, Cochranville, Chadds Ford, Kennett Square, Landenberg, Lincoln University, New London, Nottingham, Oxford, West Grove

DE - Hockessin, Greenville, parts of Wilmington

MD - Nottingham, Perry Hall, Baltimore, Parkville

Wednesday        

Harford/Baltimore/York County - Aberdeen, Abingdon, Baldwin, Bel Air, Belcamp, Carney, Churchville, Darlington, Edgewood, Fallston, Forest Hill, Gunpowder, Havre de Grace, Jarrettsville, Joppatowne, Kingsville, Monkton, New Park, Overlea, Phoenix, Pylesville, Street, Upper Falls, Whiteford, White Hall, White Marsh

Pennsylvania - Delta, New Park 

Thursday

MD - Elkton, Fair Hill

DE - Bear, Newark, New Castle, Wilmington

Pennsylvania - Chadds Ford, Garnet Valley, Lewisville  

Friday

MD - Southern Cecil County, Kent County, Betterton, Cecilton, Centreville, Chesapeake City, Chestertown, Church Hill, Earleville, parts of Elkton, Galena, Henderson, Warwick, Worton. 

DE - Delaware City, Glasgow, Middletown, Newark, Townsend, Smyrna

 

 

Delivery Policy

There is a fee of $1 for each paper invoice requested. All invoices are available under your account activity on the website.

 

We will charge the $3 delivery fee for orders that are not cancelled one day prior to your delivery day. This charge will also occur if no one is home to receive delivery and a cooler is not available. We will not charge for the products on your order. This charge will cover fuel cost. 

 

We are unable to deliver ice cream if no one is home for the delivery.  We will make exceptions if the customer provides authorization.

 

For customers that choose to pay by check, payment must be made at the time of delivery. If a check is not left with the driver, the order will not be delivered.   

 

If a customer’s balance exceeds $75 for 2 weeks or more, we will place the account on hold until payment is received. We do offer payment by credit card, which is processed once a week and would eliminate a disruption in service.


 

Refunds/Returns Policy

Occasionally, a product goes sour before its projected freshness date. This can be due to any number of reasons, including not having your refrigerator set to below 40 degrees.  Kilby Cream will gladly exchange any food product that has been opened and found not to be fresh, before it is consumed. If a refund is preferred, we will credit your account for the amount of the item and take it back.  Kilby Cream's sole liability is the replacement or refund of the product.

 

Bottle Deposits

Bottle deposits are $2.00 per bottle.  Bottle deposits will be added to each order as it is placed. If you have bottles to start with, leave them out with your first order. You will be credited for them on your account.  If you do not have bottles already for your first delivery, you will be charged the full bottle deposit.  As long as you continue to return the same number of bottles weekly, the deposit will be credited back to your account and you will not be charged. The bottle deposit will appear on your invoice prior to being collected. Once the bottles and the payment have been collected, your account will be credited.

 

Payment Policy

There is a $42.00 service charge for bounced checks or checks that are returned by the bank unpaid.